Doggy Desserts – Terms and Conditions
1. About us
This website www.DoggyDesserts.co.uk is owned and operated by: Doggy Desserts
39a Hedley Terrace, Llanelli, Carmarthenshire, SA15 3RE Registered in England & Wales Email: hello@DoggyDesserts.co.uk Tel: 01554 788220
If you need to contact us please use the details above.
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2. Make a Contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
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3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01554 788220.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect via our payment processor Wix Payments.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.
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4. Delivery & Carriage Charges
4.1 Dispatch Timings
Goods are usually dispatched from our warehouse within 3-5 working days, as we bake our products fresh to order. Please note that the estimated dispatch date is just that—an estimate—and may vary without notice.
4.2 Delivery Duration
Once dispatched, goods will generally arrive within 2-3 working days, depending on the courier service used.
4.3 Multiple Deliveries
Your order may arrive in more than one delivery.
4.4 Geographic Restrictions
We deliver anywhere in mainland Great Britain. Unfortunately, we cannot deliver to islands, the Highlands/Islands of Scotland, or the following postcodes:
AB10-25, AB31-33, AB39, AB41, AB51-52, IV1-20, IV30-32, IV36, IV63, PH15-26, PA21-33, FK17-21, P030-41
AB30, AB33-36, AB37-38. AB42-45, AB53-56, IV21-28, IV40, IV52-54, PA34-40, PH30-41, PH49-50, KW1-14, PA80.
BFPO, Channel Islands (Jersey & Guernsey), Isle of Wight.
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4.5 Delivery Timing and Conditions
Delivery typically occurs between 7:00am and 6:00pm, Tuesday to Saturday. As most of our items will not fit through a letterbox, someone must be available to sign for the delivery. APC now offers the option to leave items in a safe place if you are not available to accept delivery.
4.6 Unattended Deliveries
We do not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.7 Packaging
Disposal of packaging materials is your responsibility.
4.8 Failed Deliveries
After two failed delivery attempts, the goods may be returned to our bakery. We reserve the right to charge an additional re-delivery fee.
4.9 Change of Address
If the delivery address is changed after dispatch, we reserve the right to pass on any extra charges incurred from our carriers.
4.10 Inspection Upon Delivery
Please inspect the goods upon delivery. Any missing or damaged items should be reported to the delivery driver at the time of delivery or to us within a reasonable timeframe.
4.11 Lost or Damaged Items
If goods are lost or damaged in transit, please notify us promptly.
4.12 Ground Floor Delivery Only
Deliveries are made to a ground floor entrance and are conditional upon reasonable access for prompt and safe delivery. Please inform us of any special delivery requirements when placing your order.
4.13 Unforeseen Circumstances
We can't be held responsible for delays or failures in delivery due to circumstances beyond our control, such as severe weather, civil commotion, or other unexpected events.
4.14 Contract Timing
Time is not of the essence in the contract, unless expressly stated in writing by a Director of the Company.
4.15 Free Delivery
Free delivery is available during special promotions or for orders over £50.
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5. Cancellation and Returns
5.1 Exemptions to Cancellation Policy This policy does not apply to goods ordered by businesses exempt from the Distance Selling Regulations, or to items that have been personalised or modified to your specification (e.g., customised pet tags, personalised cakes, etc.).
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5.2 Cancellation Process You can cancel your contract within 14 days following the day of delivery. Please initiate cancellations by email or in writing, as we're unable to process cancellations by phone.
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5.3 Cancellation Reason You're not required to provide a reason for cancellation, but any feedback is welcome to help us improve our services.
5.4 Returning Goods If you cancel, return the goods within 14 days of cancellation, with the original packaging, to our address or another specified UK address. Return costs are your responsibility. Ensure that the goods are well-packaged to prevent damage.
5.5 Examination of Goods You may examine the goods for 14 days as if you were in our shop. However, used goods cannot be returned unless they are faulty.
5.6 Failure to Return Goods If you don’t return the goods, we will arrange their collection and charge you the direct collection cost. If goods are damaged due to inadequate care before return, we'll charge for the reduction in value.
5.7 Refunds We'll refund all payments made, including postage/carriage, within 14 days of receiving the returned goods, minus any applicable costs under this contract.
5.8 Business Customers and Exempt Customers Orders from business customers or customers exempt from distance selling regulations cannot be cancelled without mutual agreement.
Legal Rights This cancellation policy does not affect your legal rights, for example, if goods are faulty or misdescribed.
5.9 Perishable Products Please be aware that many of our products are perishable and thus are exempt from standard cancellation rights. Perishable items cannot be returned or exchanged unless they are faulty or not as described.
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6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
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7. Liability
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
7.2.0 We do not accept liability for any consequential loss of profit or indirect losses.
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8. Allergens and Food Safety
8.1 We adhere strictly to all relevant food safety regulations. Please check product descriptions for allergen information. Instructions for storage and consumption will be provided with your goods where applicable.
Website Disclaimer for: www.DoggyDesserts.co.uk
This disclaimer details our obligations to you regarding our website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
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1. Use of Website
1.1 You are NOT permitted to use our website for your own purposes and to print and download material from this Website do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
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2. Visitor Conduct
2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [CLICK HERE TO VIEW], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
2.3 We take your privacy very seriously. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information.
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3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
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4. Links to and from other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
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5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
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6. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
Any questions regarding our Terms & Conditions, please email hello@doggdesserts.co.uk