Privacy Policy
Effective Date: 1 November 2025
This Privacy Policy outlines how Doggy Desserts, part of The Doggy Desserts Group Ltd (“we”, “us”, or “our”), collects, uses, stores, and protects personal data provided by users of our website (www.doggydesserts.co.uk). We are committed to safeguarding your privacy and ensuring your personal information is protected.
1. Who We Are
Doggy Desserts is a trading name of The Doggy Desserts Group Ltd, registered in England and Wales (Company No. 16812912).
Registered address: Unit B, Bynea Industrial Estate, Llanelli, SA14 9TQ.
For the purposes of applicable data protection legislation, including the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), The Doggy Desserts Group Ltd is the data controller of your personal data.
2. Our Legal Basis for Processing
We rely on your freely given, specific, informed, and unambiguous consent to process your personal data, in line with Article 6(1)(a) of the UK GDPR.
You may withdraw consent at any time by contacting us at hello@doggydesserts.co.uk.
3. Data Hosting and Security
Our website and online store are hosted on the Wix.com platform. Wix.com provides secure data storage, databases, and applications, and your data may be stored on secure servers protected by firewalls. Any direct payment gateways used comply with the Payment Card Industry Data Security Standard (PCI-DSS).
4. What Personal Data We Collect
We may collect and process the following types of personal data:
• Contact details (name, email address, phone number)
• Delivery and billing address
• Payment details (processed securely via PCI-compliant providers)
• Account login details (if you create an account)
• Communications with us (emails, messages, customer service)
• Website usage data (IP address, browser type, time on site, traffic data)
• Form submissions (e.g. newsletter sign-ups, competitions, product enquiries)
• Optional survey responses or product reviews
5. How We Use Your Data
We use your data to:
• Process and fulfil orders
• Provide customer support
• Improve our website, services, and user experience
• Send order updates and service notifications
• Send marketing emails or offers (only where you’ve opted in)
• Comply with our legal and regulatory obligations
6. Data Retention
We retain personal data only as long as necessary to fulfil the purpose it was collected for, or as required by law. You may request specific retention details at any time.
7. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We only share it when necessary with:
• Payment providers (e.g. Wix Payments, PayPal)
• Delivery partners for order fulfilment
• Legal or regulatory authorities when required by law
8. Your Rights Under Data Protection Law
You have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent for processing
• File a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise these rights, please email hello@doggydesserts.co.uk or write to the address above.
9. Data Breach Procedure
If a data breach poses a risk to your rights or freedoms, we will promptly assess, report to the ICO, and notify affected users where required.
10. Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us:
📧 hello@doggydesserts.co.uk
📍 Unit B, Bynea Industrial Estate, Llanelli, SA14 9TQ