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Privacy Policy

Effective Date: 23 May 2025

This Privacy Policy outlines how Doggy Desserts ("we", "us", or "our") collects, uses, stores, and protects personal data provided by users of our website (www.doggydesserts.co.uk). We are committed to safeguarding your privacy and ensuring that your personal information is protected.

 

1. Who We Are

Doggy Desserts is a UK-based business registered in England and Wales. Our registered address is Unit B, Bynea Industrial Estate, Llanelli, Carmarthenshire, SA14 9TQ. For the purposes of applicable data protection legislation (including the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679), we are the data controller of your personal data.

 

2. Our Legal Basis for Processing

We rely on your freely given, specific, informed, and unambiguous consent to process your personal data, in line with Article 6(1)(a) of the UK GDPR. You may withdraw your consent at any time by contacting us at hello@doggydesserts.co.uk.

 

3. Data Hosting and Security

Our website and online store are hosted on the Wix.com platform. Wix.com provides secure data storage, databases, and applications, and your data may be stored on secure servers protected by firewalls. Any direct payment gateways used comply with the Payment Card Industry Data Security Standard (PCI-DSS).

 

4. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact information (name, email address, phone number)

  • Delivery and billing address

  • Payment details (handled securely via PCI-compliant providers)

  • Account login credentials (if registering an account)

  • Communications with us (e.g. emails, messages, customer service interactions)

  • Information submitted via website forms (e.g. newsletter signup, product enquiries)

  • Website usage data (e.g. IP address, browser type, time spent on site, traffic data)

  • Survey responses or reviews (optional)

We also collect personally identifiable information for order processing, feedback, product reviews, and your personal profile, as provided by you.

 

5. How We Use Your Data

We process your data to:

  • Fulfil and manage your orders

  • Provide customer support

  • Improve our website and user experience

  • Send service-related communications (e.g. order confirmations, updates)

  • Where you have opted in, send marketing emails or offers

  • Comply with legal obligations

 

6. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods are available upon request.

 

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. Your data may be shared with:

  • Payment providers (e.g. Wix Payments, PayPal) for secure transactions

  • Delivery partners for order fulfilment

  • Legal or regulatory bodies where required by law

 

8. Your Rights Under Data Protection Law

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for processing

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please email hello@doggydesserts.co.uk or write to us at the address above.

 

9. Data Breach Procedure

In the event of a data breach that poses a risk to your rights and freedoms, we will promptly assess the situation and notify the ICO, and affected users, where necessary.

 

10. Changes to This Policy

We may update this privacy policy at any time. Material changes will be posted on this page and dated accordingly. We recommend reviewing it regularly.

 

11. Contact Us

For any questions regarding this Privacy Policy or our data practices, please contact us:

📧 Email: hello@doggydesserts.co.uk
📍 Address: Doggy Desserts, Unit B, Bynea Industrial Estate, Llanelli, SA14 9TQ

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